KONSELING ONLINE BERBASIS TEKS: KETERAMPILAN, GAYA, DAN SIKAP BERKOMUNIKASI

Abstract

The implementation of text-based online counseling through social media becomes one of the favorite choices for counselor and counselee. This article aims to describe the skills, styles, and attitudes of counselors in communicating using text. This research uses a method of literature study. Text-based online counseling services are communication between counselors and counselee with text reply in a chat room. The implementation of text-based online counseling has five phases, namely: establishing good rapport, assessment, goal setting, engagement, and termination and follow-up. The success and effectiveness of text-based online counseling depends on mastering competence and communication skills through text. Basic technological competencies, text-based counseling competencies, and text-based online counseling skills, among others: writing skills, writing style, and attitudes in writing are important to master.